Solution

Customer engagement and loyalty games

Support repeat behavior with meaningful progress, not a layer of points without purpose.

Business objectiveTarget behaviorGame loopMeasured pilot
01

Outcomes to define

  • Repeat use
  • Habit support
  • Goal progress
  • Relationship with the brand
02

Formats to explore

  • Virtual companion
  • Progress journey
  • Cooperative mission
  • Personal challenge
03

A focused pilot can contain

Final scope depends on discovery. No fixed duration or price is implied.

01

One target behaviour

02

Visible progress

03

Ethical reminder rules

04

Cohort-based measurement

Discovery

Questions worth answering before design starts

  1. What repeat behavior creates real value?
  2. What would feel manipulative?
  3. Which cohort defines success?
04

Relevant case

Test the format against your real constraints.

Use the calculator first, then carry the result into a project brief.

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